Quick Assist Customer Service

Asked Frequently

What do I do if I forgot my log in information?

If you cannot remember your username or your password, please contact us by live chat, emailing [email protected] , or by calling one of our staff at +1-833-983-0733 +44-808-1697-726 and we will be happy to assist you.

Am I able to cancel my subscription?

You can terminate your membership at any time by contacting one of our customer service representatives. Please contact us by live chat, emailing [email protected] , or by calling one of our staff at +1-833-983-0733 +44-808-1697-726 and we will be happy to assist you.

What exactly is your service?

Our Customer Service Support Team is designed to assist our customers with issues regarding the use of different websites. We are available 6:00am to 6:00pm, Monday to Sunday, PST. The team is created to assist with issues of billing issues, service inquiries, and technical support. Additionally, the Customer Service Support Team can help with membership subscription issues.

Am I being charged for my trial membership?

When a user accepts a trial membership, that user will not be charged unless their trial period lapses. Some banks may put a brief hold on your trial membership funds as a "pre-authorization". When a user cancels within the time of the trial, their "pre-authorized" funds get "released" back into their account. Your bank's website FAQ or one of their representatives would have specific details regarding their policies relating to pre-authorized charges.

Why is my login information not letting me sign in?

Your username and password may not be letting you log in for several reasons. Usually, this is due to human error, and can be remedied quickly. It is important to note that passwords and usernames are case sensitive. Please confirm that your caps lock or num lock is not on and re-enter your information.

Additionally, technical issues such as webpage caches might be causing a problem. To clear your cookies, browsing history, and temporary internet files, simply go to your internet browser, click ‘Tools’, and find your Browsing History. This is usually found on the tool bar of your browser but may differ for different systems. Delete your internet history and your Temporary internet files as these can sometimes block sign in functions.

Sometimes the link you used to access the log in page has become inactive. To make sure this isn’t the reason for a failed log in, completely close the browser and re-open a brand new window and reattempt to log in.

Videos won’t play on my computer. Why not?

Videos on our sites won’t play for various reasons. The most common reason for videos not playing is slow internet speeds or a bad connection to your server. If you notice a longer than usual buffering period, or videos pausing constantly, we recommend upgrading to faster cable or DSL internet speed.

Make sure your computer software is up to date. Programs like Flash and Java should be updated regularly. If you notice a black or blank screen where there should be a video playing, it is likely that this is the cause of your issue. Update your computer and reattempt to play the video.

Why am I billed every month?

Our memberships are all billed month to month. If you wish to cancel your membership you can do so at any time. Otherwise, your membership is automatically billed to ensure consistent and constant service.

Overwillow Ltd., 136a Queens Road, Watford, United Kingdom, WD17 2NX, COMPANY #: 9304907, VAT #: 255979839